Privacy Policy
This Privacy Policy explains how ScalePact collects, uses, shares, and safeguards information when you use our website and services. We aim to be transparent and compliant with common ad and privacy requirements (including GDPR/CCPA principles where applicable).
What we collect
We collect only the data needed to provide, maintain, and improve our learning services. Depending on how you interact with ScalePact, this may include:
- Account and contact details (such as name, email address, and optional profile info).
- Course activity (progress, completion status, timestamps, and preferences like theme settings).
- Support communications (messages you send to us and related metadata).
- Payment and billing records where applicable (we do not store full payment card numbers; payment processing is handled by payment providers).
- Device and usage data (IP address, approximate location derived from IP, browser type, pages viewed, and basic diagnostics) to keep the service reliable and secure.
How we use information
We use information for the following purposes:
Service delivery
Provide access to courses, maintain sessions, remember preferences, and deliver features you request.
Support & communication
Respond to inquiries, send service messages, and troubleshoot issues.
Security & fraud prevention
Detect abuse, protect accounts, and keep systems secure. Access is role-limited and logged.
Analytics & improvement
Measure performance and improve content and user experience using aggregated insights.
We do not sell personal data. If we use analytics, we do so to improve the service and detect abuse, not to build invasive profiles.
Cookies and similar technologies
We use cookies and similar technologies to maintain session continuity, remember preferences (such as theme and consent), and measure usage to improve the service.
Cookie categories
- Essential: required for core functionality (session, security, basic preferences).
- Analytics: helps us understand performance and improve content.
- Marketing: used to measure advertising effectiveness (only if enabled, and only where applicable).
You can opt out of non-essential cookies at any time. Use the “Manage cookie preferences” button above.
Sharing and disclosure
We may share information in limited circumstances:
- Service providers that help us operate the website (hosting, analytics, email delivery, payment processing). They are bound by contractual obligations to protect data.
- Legal and safety when required by law, to enforce our terms, or to protect users and the public.
- Business transfers if we are involved in a merger, acquisition, or sale of assets (you will be notified where required).
Data retention
We retain personal information only as long as necessary to provide the service, comply with legal and tax obligations, resolve disputes, and enforce agreements. Retention periods depend on the type of data and the purpose for which it was collected.
Security
We use reasonable technical and organizational measures to protect information, including access controls, role-limited permissions, and logging. No method of transmission or storage is 100% secure, but we work to reduce risk and quickly address issues.
Your choices and rights
You may have certain rights depending on your location. These can include:
- Request access to, correction of, or deletion of your personal data.
- Object to or restrict processing where applicable.
- Request data portability for your records.
- Withdraw consent for optional features (such as non-essential cookies).
To exercise rights, contact us at [email protected]. We may need to verify your identity before processing certain requests.
Children’s privacy
ScalePact is not intended for children under 13 (or the minimum age required in your jurisdiction). We do not knowingly collect personal information from children. If you believe a child has provided us personal data, contact us and we will take appropriate steps to delete it.
International transfers
Your information may be processed in countries other than your own. Where required, we take steps to ensure appropriate safeguards are in place consistent with applicable law.
Changes to this policy
We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date on this page. If changes are material, we will provide additional notice where required.
Contact
Email: [email protected]
Phone: +1 (415) 915-2034